Terms and Conditions
General terms and conditions
Astropanel.it is an e-commerce site aimed at selling professional products for photographic education. All those who purchase on the Astropanel.it site, individuals or companies, pursuant to these General Terms and Conditions of Sale are to be considered customers. These General Terms and Conditions of Sale govern the sales of the products listed on the Astropanel.it site, starting from the registration of the order. They are applied to sales made via the Internet, telephone, fax and e-mail.
Conditions and acceptance
The fact that the Customer accepts the General Conditions of Sale before confirming his order, automatically entails the reading and acceptance of the aforementioned without reservation. These conditions apply excluding all other clauses, except for all special agreements agreed in writing and signed by both parties. It is forbidden for the purchaser to enter false, and / or invented, and / or fantasy data, in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; the personal data, the telephone number and the e-mail must be exclusively their own real personal data and not of third parties and / or fantasy.
Change of sale conditions
Astropanel.it reserves the unquestionable right to modify these General Terms and Conditions of Sale at any time.
Astropanel.it undertakes to present the essential characteristics of the treated products. The photographs illustrating the products could, in some cases, not be 100% identical to the product itself, for reasons linked to the continuous research of design and coloring, without however compromising its quality which will in any case be equivalent if not improved. If errors are introduced, Astropanel.it will in no case be responsible.
All the products on this site comply with the specific reference standards that regulate their distribution and use at community and national level; the products that require it are therefore accompanied by a declaration of conformity.
Furthermore, the active quality system astropanel.it requires a careful selection of suppliers and strict control of the products that guarantee complete safety and high quality. For any other information of a technical and / or regulatory nature, or other documentation, such as technical data sheets or specific requests that the operator may need, our Customer Service is available to promptly provide all the answers.
The prices shown on the site are expressed in euros and include prices including VAT. All shipping costs are excluded. Since the rates of suppliers are constantly evolving, the prices indicated on the site are subject to change at any time and without notice. They are also susceptible to changes due to causes related to the launch of a product, promotions and sales. Attention: all prices are given subject to possible typing errors.
The minimum order that can be carried out is equal to, 0.20 euro (VAT included).
When completing the order, the Customer is required to: 1) fill in the form relating to personal data; it is important to specify the delivery address, the telephone number and an e-mail address (e-mail).
2) read the form carefully, in all its parts, before validating the order. astropanel.it is not considered in any case responsible for errors inherent to a wrong purchase or to cancel and not made known without making any agreements by email or fax, let alone errors related to delivery of the package, deriving from information or data incorrectly entered by the Customer, in the form relating to personal data. 3) report any changes in payment, products, or shipping address within the hour following the order, to avoid any inconvenience.
4) choose the preferred payment method:
- Paypal / Credit Card: is the most popular online payment system in the world that allows you to pay with maximum security, in real time. With Paypal, in fact, the shopkeeper never sees the details of your credit card or account (which are encrypted with a special system), but only the payment received. It is not necessary to have an account on Paypal, it is in fact possible to pay also by entering the data of your credit card in the specific page to which you are redirected.
For all orders placed on the site, an order confirmation e-mail will be automatically sent to the address indicated by the Customer in his data sheet.
The invoice will be attached to the confirmation email. Any copies of the sales invoice may be requested by sending an email to firstname.lastname@example.org
Confirmation emails will be received within an hour of the order, if no email is received within 24 hours contact AstroPanel service center immediately.
In no case will the reimbursement be recognized, since it is a digital product we have no power to deactivate. Therefore, by accepting these terms and conditions, you renounce the right to reconsideration and the right to reimbursement.
The ONLY reason where a refund will be recognized is only and exclusively if the request meets the following requirements:
- Unsolvable technical problem
- Undeclared non-compliance
PLEASE NOTE: For technical problems a refund will be granted only after one of our technicians has tried to solve the problem remotely with your computer, if this is refused the refund will not be recognized.
Furthermore, the refund will be refused even if after the purchase you notice an incompatibility already declared on the website astropanel.it
If after buying
Furthermore, Astropanel is exempt from any liability and use of Astropanel on non-original versions of Adobe Photoshop.
If the Photoshop version is not original the refund will not be recognized.
Photos and illustrations of the site
The images have the sole purpose of representing the product, some images may be different to the use of the same.
Astropanel reserves the right to change the terms and conditions at any time and without notice.